Refund & Cancellation Policy

This policy covers Edit my clips: you send us your video clips, a Reelkaar editor turns them into an edited reel, our team checks it, and you download it. You pay Reelkaar for this service on app.reelkaar.com, through our payment partner Razorpay.

Reels booked at events are paid for by the event's host under their own agreement with Reelkaar. On the marketplace, Reelkaar doesn't take payments at all (see our Terms of Service).

The price of an edited reel is shown before you send your clips. You pay in two parts:

• When you send your clips: 10% of the price. Your clips go to our editors once this is paid.
• When your reel is ready: the rest of the price, after you've watched a preview, to download it in full quality.

Your first edited reel is offered at a discount; the same two parts apply to the discounted price. Payments are made in Indian Rupees. Reelkaar does not see or store your card, UPI or bank details; Razorpay handles them.

• Before you pay: nothing is charged. A request that isn't paid within 30 minutes closes by itself.
• After you pay, before an editor accepts: you can cancel from the request screen in the app. You get a full refund of what you paid, automatically.
• After an editor has accepted: the editor starts work straight away, so the request can no longer be cancelled and the payment to start is not refundable, except in the cases under When we refund you.

• No editor is free: if no editor accepts your request within 1 hour of your payment, you get a full refund automatically.
• We can't deliver: if your reel can't be finished (for example, editors miss the deadline and our team can't complete it), you get a full refund of what you paid.
• You cancel before an editor accepts: a full refund, as above.

Every reel is checked by our team before it reaches you, and sent back to the editor if it needs changes. If you're still unhappy with your reel, write to support@reelkaar.com and we'll look into it.

• When your reel is approved by our team, you can watch a watermarked preview in the app.
• Pay the rest of the price to download the full-quality reel. Once it's downloaded, the payment can't be refunded.
• If you choose not to unlock it, the payment to start is not refunded, because the work has been done. A reel that isn't unlocked within 30 days of being ready is no longer available.

Edited reels are digital and are delivered in the Reelkaar app and on app.reelkaar.com. Nothing is shipped. An editor has 6 hours from accepting your request to finish it, followed by our team's check; you can follow each step live in the app.

Refunds go back to the card, UPI account or bank account you paid from, through Razorpay. They usually reach you within 5–7 working days, depending on your bank.

For anything about a payment or a refund, write to support@reelkaar.com with your request number (shown in the app as “Edited reel #…”). We aim to acknowledge within 24 hours and resolve within 15 days. Reelkaar is a brand of Adware Technologies Pvt Ltd.